ACTIVITY REPORT 2021 6% OF THE PAYROLL INVOLVED IN TRAINING A HUMAN-CENTRED APPROACH Deploying a human-centred approach, BRED endeavours four times the regulatory requirement. Each employee was to promote and support the men and women who work able to benefit from one or more training courses during for the success of the banking without distance strategy. the year, to improve their skills. Our advisers are continually trained to offer the highest level With outstanding results in 2021 , employees also received of advice expected by customers. BRED deploys innovative a considerable individual compulsory and voluntary profit- solutions to free advisers from low value-added tasks and sharing allocation, a sign of recognition for each person’s thereby enable them to devote themselves fully to offering commitment to BRED’s performance. advice. Finally, the improvement of career management, in particular New employees in the distribution network are trained on via a new method of organisation between the Human arrival at the École des Conseillers BRED (ECB). Since 2014, Resources Department and each department of the bank, the École des Managers BRED (EMB), in partnership with enables us to have a comprehensive view of the wishes of HEC, has taught all of the bank’s managers about change employees and their support needs during the year. These management, regardless of their job or seniority. invaluable guidelines are already providing a guarantee of In 2021 , once again despite the organisation being greatly better support for each of its employees. disrupted by the health crisis, our commitment to training remained stable and at a remarkably high level: the equivalent of almost 6% of our payroll was involved in it, i.e. almost 41 Open to the worldOur commitments to succeed together